• How do I book a massage with a voucher or gift certificate?

Simply go to the Book Now page and select a service, then select a therapist or click "any available staff." Next, search through the available dates to find a day and time that works for you. Select the one you prefer. If you are new to us, you will have to create an account on the following page by entering your personal information. You will then be asked to confirm the selections and asked to enter appointment notes. If you have a voucher or gift certificate, or if you have information that needs to be available to us before the massage, please leave it in the "appointment notes" field.

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• Why is the price different on the website?

The website shows clients the list price for the massage service they are paying for. Your Groupon voucher is listed on the Groupon website at the promotional price, and the voucher is redeemable for the service listed on the website. We change the pricing in the system when you arrive for your scheduled appointment. All Groupon clients owe at the end of a massage is the sales tax, which Groupon makes us collect.​

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• How do I know what type of appointment to select?

This depends on what you are looking for!​ Groupon clients will book according to which offer they purchased. A Groupon 3-pack should be selected for those who purchased a 3-pack, for example, and clients with existing packages just need to select whether they would like a firm/deep massage or a relaxation massage. Pregnant clients can book online under "Pregnancy Swedish." 

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• What do I do if I cannot find a day or time that works for me?

The software searches for available appointments based on the duration of the massage and the type of service, and it is highly accurate. If you cannot find anything that works for you, we likely do not have it. If you leave a voicemail and send an email with the request to be placed on our waitlist, we do occasionally have cancelations. Simply state your first and last name, your email address, and your phone number, plus the days and times that work best for you, and we can add you to the waitlist. 

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• I already paid for my massage. Why do I need to enter my credit card?

Credit cards are used to hold appointments both online and over the phone. The policy protects our therapists from clients whom no show or cancel last minute, for which the fee is a flat $25 per person. ​The card on file is never charged otherwise and other forms of payment may be used to pay for your service. You must have a valid card to book a massage.

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• I have packages. Can I use 1 for a family member?

Packages are set up in the system to be assigned to one person and one person only. ​Entire packages can be transferred between clients, but clients may not share a package with another client. If you would like to purchase a service for a friend or relative, you may purchase as many gift certificates as you like to send to them. If you would like to transfer packages to someone, you must call or email the office and give their first and last name, email address, and phone number so that we can create an account for them to track the transfer of services.

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